At Dolly Monroe, your satisfaction is our priority. Whether you’re shopping for high-quality cosmetics or stylish apparel, we want you to love your purchase. Below is our detailed policy to guide you through returns, exchanges, and store credit options.

General Policy

• Timeframe: Returns or exchanges must be initiated within 14 days of purchase for apparel and 7 days for cosmetics.

• Condition: Items must be in their original, unused condition with all packaging, tags, and seals intact.

• Receipt: Proof of purchase is required for all returns or exchanges.

Cosmetics

As part of our commitment to safety and hygiene:

• Eligibility: Only unopened, unused, and sealed items are eligible for return or exchange.

• Exchanges: Defective or incorrect items can be exchanged for a new one of the same product.

• Non-Returnable Items:

  • Opened or used cosmetics.

  • Clearance or promotional items.

  • Gift cards.

Apparel

• Eligibility: Apparel must be unworn, unwashed, and in its original condition with tags attached.

• Exchanges: Items can be exchanged for a different size or replaced if defective, subject to availability.

• Non-Returnable Items:

  • Customized or personalized items.

  • Final sale items.

  • Gift cards.

Defective or Damaged Items

If you receive a defective or damaged product:

1. Contact us within 48 hours of receipt.

2. Include photos and a description of the issue.

3. We will replace the item free of charge or offer store credit if a replacement is unavailable.

Holiday Return Policy

For purchases made between November 15th and December 31st, we extend our return window until January 15th of the following year. All other conditions of this policy apply.

Store Credit & Loyalty Program Perks

We value your loyalty!

• Store Credit:

  • When a refund is not possible, store credit will be issued for future purchases.

  • Store credit has no expiration date.

• Loyalty Members:

  • Free return shipping for Dolly’s Diamond Members.

  • Extended return periods of 30 days for apparel and 14 days for cosmetics.

  • Exclusive early access to new product launches and seasonal sales.

Return & Exchange Process

1. Contact Us:

   • Email [insert customer support email] or call [insert customer support phone number] to start a return or exchange.

2. Approval:

   • Receive a Return Authorization (RA) number and shipping instructions.

3. Shipping:

   • Customers are responsible for return shipping unless the item is defective or incorrect.

   • Use a trackable shipping method to ensure safe delivery.

Refunds

• Refunds will be processed to the original payment method within 7-10 business days after the returned item has been inspected.

• Shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges

• Exchanges depend on product availability.

• If the replacement item is unavailable, we will issue a refund or store credit.

Contact Us

We’re here to help! If you have any questions about our policy or need assistance, please reach out:

• Email: sales@dollymonroe.edu

• Phone: 813-388-5532 ext 4

Thank you for shopping with Dolly Monroe Beauty Academy! Your loyalty inspires us to continue delivering exceptional beauty products and services.

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Shipping & Handling 

Thank you for shopping with Dolly Monroe! We are committed to providing you with a smooth and efficient shipping experience. Please review our shipping policy for important details regarding order processing, delivery times, and costs.

1. Order Processing

• Processing Time: Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays) after payment is received.

• Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details.

• Order Fulfillment: After processing, you will receive a shipping confirmation email with tracking information.

2. Shipping Methods and Costs

• We offer a variety of shipping options, which may include standard, expedited, and overnight delivery.

• Shipping costs are calculated based on the weight, dimensions, and destination of your order and will be displayed during checkout.

• Free shipping promotions may apply to qualifying orders as specified on our website.

3. Delivery Times

Delivery times vary based on the selected shipping method and destination:

• Standard Shipping: 3-7 business days within the continental United States.

• Expedited Shipping: 2-3 business days within the continental United States.

• Overnight Shipping: 1 business day within the continental United States.

Please note that delivery times are estimates and not guaranteed, as delays may occur due to carrier issues, weather, or other unforeseen circumstances.

4. Shipping Restrictions

• We currently ship within the United States. International shipping may be available in the future.

• We do not ship to P.O. boxes, APO, or FPO addresses at this time.

5. Tracking Your Order

• Once your order is shipped, you will receive a confirmation email containing your tracking number.

• You can track your order through the carrier's website using the provided tracking number.

6. Lost, Delayed, or Damaged Shipments

• Lost Shipments: If your package is marked as delivered but cannot be located, please contact the carrier first to resolve the issue. If the carrier is unable to assist, contact us at [Insert Contact Information] for support.

• Delayed Shipments: Shipping delays due to carrier issues are beyond our control. If your package is significantly delayed, please contact the carrier for updates.

• Damaged Shipments: If your order arrives damaged, retain the packaging and contact us within 7 days of delivery at [Insert Contact Information] with photos of the damage.

7. Incorrect Shipping Information

Please ensure that your shipping information is accurate at the time of checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

8. Returns and Exchanges

For information on returns and exchanges, please refer to our Return & Exchange Policy.

9. Contact Us

For any questions or concerns regarding your shipment, please contact us:

• Email: sales@dollymonroe.edu

• Phone: 813-388-5532 ext 4

• Hours of Operation: M-F 9 AM - 5 PM

Thank you for choosing Dolly Monroe. We appreciate your business and look forward to serving you again!

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Terms of Use and Conditions

Welcome to Dolly Monroe Beauty Academy! By accessing or using our website, services, or purchasing our products, you agree to the following Terms of Use and Conditions. Please read them carefully.

1. Acceptance of Terms

By using this website or purchasing our products and services, you accept and agree to these terms and any applicable policies, including our Privacy Policy and Return & Exchange Policy. If you do not agree, please refrain from using our site or services.

2. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically. Continued use of our website or services constitutes your acceptance of any changes.

3. Use of Website

You agree to use our website only for lawful purposes and in a manner consistent with these terms. You must not:

• Misuse or interfere with the website's functionality.

• Post or transmit harmful, unlawful, or fraudulent content.

• Attempt to gain unauthorized access to our systems or customer data.

4. Product and Service Descriptions

We strive for accuracy in product and service descriptions but do not warrant that they are error-free, complete, or current. In the event of an error, we reserve the right to correct it, including after an order has been placed.

5. Payments and Billing

• All prices are listed in USD and are subject to change without notice.

• Payments must be made in full at the time of purchase unless otherwise agreed upon.

• We accept major credit cards and other payment methods as listed on our website.

6. Shipping and Delivery

Shipping times and costs are outlined during the checkout process. We are not responsible for delays caused by third-party carriers or incorrect shipping information provided by the customer.

7. Return & Exchange Policy

Please review our detailed Return & Exchange Policy for information on eligible returns, exchanges, and refunds.

8. Intellectual Property

All content on this website, including text, images, graphics, logos, and trademarks, is the property of Dolly Monroe Beauty Academy or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute our content without prior written permission.

9. User Content

By submitting reviews, comments, or other content to our site or social media channels, you grant us a non-exclusive, royalty-free, perpetual license to use, modify, and publish such content for marketing or promotional purposes.

10. Disclaimers and Limitation of Liability

• Our products and services are provided "as is" without any warranties, express or implied.

• We are not liable for any damages resulting from the use of our products, services, or website, except as required by law.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your data.

12. Governing Law

These terms are governed by the laws of the State of Florida, without regard to its conflict of law principles. Any disputes arising under these terms will be resolved in the courts of Hillsborough County, Florida.

13. Termination

We reserve the right to terminate or suspend your access to our website or services at our discretion, without notice, for any violation of these terms.

14. Contact Us

If you have any questions or concerns about these Terms of Use and Conditions, please contact us below. 

Online Course Policy

Thank you for choosing Dolly Monroe for your online educational journey. This policy outlines the terms and conditions related to the purchase, access, and completion of our online courses. These policies are for online trainings only and not the school to become a licensed in the State of Florida. Please read through carefully before enrolling.

1. Enrollment and Course Access

• Course Enrollment: By enrolling in any of our online courses, you are agreeing to the terms set forth in this policy.

• Access to Materials: Upon successful enrollment, you will be granted access to the course materials, which may include videos, readings, assignments, and other resources.

  • Course Duration: Access to the course materials is available for the duration of the course. Once the course is completed, access to materials may be revoked.

  • Completion Requirements: Students must complete all required coursework and assignments to successfully finish the course.

2. No Refund Policy for Online Courses

• Refunds: Dolly Monroe Beauty Academy does not offer refunds for online training courses under any circumstances. This includes, but is not limited to, reasons such as personal cancellation, lack of time, or dissatisfaction with the course content.

• Course Transfer: While we do not offer refunds, students who need to transfer to a different course may be eligible to do so within 7 days of enrollment, subject to availability and a transfer fee.

  • The transfer fee is $150, and the student must notify us in writing at [Insert Contact Information] within 7 days of enrollment.

  • Transfers to a different date can only be made to available programs and are subject to approval based on the circumstances.

3. Payment Terms and Recurring Payments

• Payment Plans:

  • Students may opt for a payment plan to pay for their online course. Payment schedules are set based on the course cost and payment method selected during enrollment.

  • Late Payments: A late fee of $50 will be charged if a payment is overdue by 5 days. If a payment remains overdue for more than 30 days, access to course materials will be suspended until payment is made.

  • Non-Payment: If payments are not made according to the payment plan, Dolly Monroe Beauty Academy reserves the right to terminate access to the course.

• Early Payment: Students may pay off their balance early without any penalties.

4. Course Completion and Certificates

• Completion Requirements: Students must meet all course requirements, including watching all videos, submitting assignments, and passing any exams or quizzes to receive a certificate of completion.

• Certificates of Completion: Once the course is completed successfully, students will be issued a certificate, which will be sent electronically or by mail, depending on the program.

5. Technical Support and Course Issues

• Access Issues: If students experience issues accessing course materials or if there are technical problems, they should contact us immediately at info@dollymonroe.edu. We will provide support to resolve any access or technical issues.

• Support Response Times: We aim to respond to all support inquiries within 24-48 hours during business days.

• Technical Requirements: Students are responsible for ensuring their equipment meets the minimum technical requirements to access the online course materials.

6. Conduct and Behavior in Online Courses

• Professional Conduct: Students are expected to maintain a professional and respectful attitude throughout the course. Inappropriate behavior, including harassment or disruptive conduct, will not be tolerated and may result in suspension or removal from the course.

• Plagiarism and Academic Integrity: All students are expected to complete their own work. Plagiarism or cheating will result in the dismissal from the course without a refund.

7. Termination of Access

• Suspension or Termination for Violation of Terms: Dolly Monroe Beauty Academy reserves the right to suspend or terminate a student’s access to the course if the student violates any of the terms in this policy, including but not limited to non-payment, disruptive behavior, or violations of academic integrity.

• No Refund for Suspended Access: If a student is removed or suspended from a course for violating these terms, no refund or transfer will be issued.

8. Contact Information

If you have any questions or need assistance regarding your online course, please contact us below.